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applevare
applevare
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I would like to cancel my recent transaction
Posted by applevare applevare

on ‎26-11-2015 01:48 PM

Message 1 of 7 4,692 Views

I am overseas and I just did transferred to account that has been closed. Please let me know what can I do?

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SarahF
Forum Manager
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Re: I would like to cancel my recent transaction
Posted by SarahF SarahF

on ‎26-11-2015 02:50 PM

Message 2 of 7 4,690 Views

Hi @applevare, thanks for contacting us via the Forum and Facebook. I've just arranged a call for you (based off our Facebook conversation) to assist you with this.

 

For the benefit of our other Forum members, while you're overseas you can contact us via our international number: +61 8 9486 4130 or by logging into online banking and live chatting with us. Thanks!

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applevare
applevare
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Re: I would like to cancel my recent transaction
Posted by applevare applevare

on ‎26-11-2015 04:27 PM

Message 3 of 7 4,686 Views
I missed your call but I did a call back on international number. They asked me to wait for 15 mins from overseas call? And no call back service? How terrible.
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PeteW
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Re: I would like to cancel my recent transaction
Posted by PeteW PeteW

on ‎26-11-2015 04:46 PM

Message 4 of 7 4,684 Views
Sorry about this @applevare.

I'm not sure which number you called, but this is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

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applevare
applevare
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Re: I would like to cancel my recent transaction
Posted by applevare applevare

on ‎26-11-2015 04:54 PM

Message 5 of 7 4,681 Views
In this case, you promise to give me a call cos I am having trouble to access live chat. Please give me a call by the number I have previously. Thanks heaps
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PeteW
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Re: I would like to cancel my recent transaction
Posted by PeteW PeteW

on ‎26-11-2015 05:04 PM

Message 6 of 7 4,678 Views
I've just arranged for Hazel to give you another call so please be available to answer. Thanks and sorry about this.

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PeteW
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Re: I would like to cancel my recent transaction
Posted by PeteW PeteW

on ‎26-11-2015 05:18 PM

Message 7 of 7 4,673 Views
Hazel has just let me know she's spoken to you @applevare, thanks for getting in touch.

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© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.