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I would like to cancel my recent transaction

Posted by applevare applevare
Message 1 of 7 1,191 Views

I am overseas and I just did transferred to account that has been closed. Please let me know what can I do?

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Re: I would like to cancel my recent transaction

Posted by SarahF SarahF
Message 2 of 7 1,189 Views

Hi @applevare, thanks for contacting us via the Forum and Facebook. I've just arranged a call for you (based off our Facebook conversation) to assist you with this.

 

For the benefit of our other Forum members, while you're overseas you can contact us via our international number: +61 8 9486 4130 or by logging into online banking and live chatting with us. Thanks!

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Re: I would like to cancel my recent transaction

Posted by applevare applevare
Message 3 of 7 1,185 Views
I missed your call but I did a call back on international number. They asked me to wait for 15 mins from overseas call? And no call back service? How terrible.
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Re: I would like to cancel my recent transaction

Posted by PeteW PeteW
Message 4 of 7 1,183 Views
Sorry about this @applevare.

I'm not sure which number you called, but this is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.
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Re: I would like to cancel my recent transaction

Posted by applevare applevare
Message 5 of 7 1,180 Views
In this case, you promise to give me a call cos I am having trouble to access live chat. Please give me a call by the number I have previously. Thanks heaps
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Re: I would like to cancel my recent transaction

Posted by PeteW PeteW
Message 6 of 7 1,177 Views
I've just arranged for Hazel to give you another call so please be available to answer. Thanks and sorry about this.
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Re: I would like to cancel my recent transaction

Posted by PeteW PeteW
Message 7 of 7 1,172 Views
Hazel has just let me know she's spoken to you @applevare, thanks for getting in touch.
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