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I can't access my personal profile

Posted by TLGzipple1957 TLGzipple1957
Message 1 of 2 828 Views

I have moved to Aberdeen, Scotland, UK and I have changed my mobile. As I don't have the old mobile number I cannot access my personal profile to change the number as I need to receive a SMS to enter my profile which I cannot do as I do not have the old number.




Douglas Forbes

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Re: I can't access my personal profile

Posted by DanaeC DanaeC
Message 2 of 2 825 Views

Hi Douglas, thanks for getting in touch.


It sounds like you're trying to reset your Secure Code. If you're unable to use your registered Australian mobile, you'll need to be verbally identified to action this - do you have access to a landline per chance? If so, you can call our Contact Centre on +61 8 9486 4130 from overseas. This is a 24/7 reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

Alternatively you can call us on +61 8 9449 2840 using Skype - please note that standard international call/Skype rates will apply. We'll then be able to update your contact details and ensure you can access your Online Banking, all at once.

Let me know how you go.

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