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How to reset my online banking from overseas

Posted by dalehargreaves dalehargreaves
Message 1 of 8 2,073 Views

Hi I have blocked my online banking as I forgot the password. how do I go about reseting it from overseas?

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Re: How to reset my online banking from overseas

[ Edited ]
Posted by LyndsC LyndsC
Message 2 of 8 2,065 Views

Hi @dalehargreaves, we'd need to speak with you over the phone to assist with this. You can call us from overseas on +61 8 9486 4130.

This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

 

 

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Re: How to reset my online banking from overseas

Posted by hales hales
Message 3 of 8 1,763 Views

I had to reset my online code last week and had a stressful time trying to get it reset as I was down to my last $200 and it was just before the Easter weekend started.  The code was only reset after I'd made several calls pleading for it to be reset and as a last resort I finally asked who I could make a complaint to.  I was then put straight through to a supervisor who agreed to reset the password.  

 

I was so relieved when I finally got the code reset that I forgot to reset the code BankWest had provided and I subsequently managed to lock myself out again.  So now I'm back to square one and after two long phone calls I've been told I have to wait for someone from BankWest to call me back.  I was also told that BankWest are unable to give me a timeframe for when my code will be reset.

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Re: How to reset my online banking from overseas

Posted by DanaeC DanaeC
Message 4 of 8 1,754 Views

Hi @hales, I'm sorry to hear this. For security purposes I am unable to view your profile to provide any further information via the Forum, however if you would like to email me at Forum@Bankwest.com.au I will arrange for our Customer Solutions Team to give you a call and discuss this. Please include your full name, contact number and your Forum username. Thanks!

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Re: How to reset my online banking from overseas

Posted by hales hales
Message 5 of 8 1,721 Views

Hi

I've spoken to several people in BankWest already and have been told I can't be given a time when my password will be reset.  

 

Instread BankWest has sent me an international transfer form, which I've been told I can use to transfer my money in my BankWest account into another Australian bank accout (which I am able to access online).  I emailed the form to BankWest on Tuesday, 2 May.  Someone called on Wednesday, 3 May at 8am (UK time) and my 12 year old answered the call.  They said it was Bankwest and someone would call back.  That was over 24 hours ago and no one has called back yet.  I'm assuming it will be another 24 hours before anyone attempts to call me again.

 

Can you tell me how long BankWest take to process the international transfer form?

 

Thanks

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Re: How to reset my online banking from overseas

Posted by LyndsC LyndsC
Message 6 of 8 1,716 Views

Hi @hales, the team would need to speak with you over the phone to process this. Can I ask if they have called today?

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Re: How to reset my online banking from overseas

Posted by dalehargreaves dalehargreaves
Message 7 of 8 1,194 Views

I am still unable to get my PAN sorted am I going to have got to Australia just to sort this out?

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Re: How to reset my online banking from overseas

Posted by DanaeC DanaeC
Message 8 of 8 1,190 Views

Hi @dalehargreaves, I'm sorry to hear this.
We'd just need to verbally identify you to have your PAN issued and/or your Secure Code reset. As Lynds has advised above, you can call us from overseas on +61 8 9486 4130 which is a reverse charges number. However, as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
Let me know how you go.

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