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Hi I can’t get through on the overseas credit card number. I can’t withdraw money from my savings.

Posted by RonnieM RonnieM
Message 1 of 2 413 Views

Hi I can’t call the number listed on the back of my credit card as it keeps saying user busy can I please be contacted as I can’t withdraw money from my account. 

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Re: Hi I can’t get through on the overseas credit card number. I can’t withdraw money from my sav...

Posted by DanaeC DanaeC
Message 2 of 2 407 Views

So sorry to hear you're having trouble accessing your funds @RonnieM.
You'll need to be pressing "Credit" at an ATM/ EFTPOS terminal, as "Cheque" and "Savings" don't work overseas.
If you've tried this and it still isn't working, you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team would be happy to take a look at what's happening here.
Otherwise, you can call our Contact Centre on +61 8 9449 2840 using mobile or Skype - please note that standard international call/Skype rates will apply. We're unable to view or provide any personal details via Facebook I'm sorry.
Let me know how you go.

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