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Forgot my login

Posted by Lambatanu0702 Lambatanu0702
Message 1 of 2 737 Views

I'm overseas and forgot my login. Can I set it up via email.

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Re: Forgot my login

Posted by MegB MegB
Message 2 of 2 728 Views


Hi @Lambatanu0702, I'm sorry to hear you've forgotten your log in while overseas. How frustrating. 

If you know your PAN you can reset your secure code through both the log in screens to the full website or the app. Just hit the 'Forgotten your secure code?' link.

If you don't know either your PAN or secure code, we will need to speak with you over the phone to reset these I'm sorry.

You can contact us on +61 8 9486 4130 while you're overseas. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. Our Contact Centre is open 24/7.  

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