on 04-08-2017 11:18 AM
I am a foreign national and reside overseas.
1) How can I redeem a FD (gold term deposit) that is to mature soon, without me having to personally be at the bank in Perth. Also I need to TT that amount to my Malaysian account. How can I do this and what needs to be done.
2) If I need to go to Perth just to do this, I will have no choice then. In which case I have another query. Can I leave behind a post dated redemption request (and TT to Malaysia) for another FD, whch is due to mature another 2 wks later. I cannot be making another trip for that.
Let me know urgently as I need to make necessary arrangements urgently.
Thank you very much and best regards.
Solved! Go to Solution.
on 04-08-2017 02:32 PM
Hi @vyoges, thanks for your enquiry. Funds are unable to be transferred directly from a Term Deposit into an international account, so they would first need to be put into an everyday account. Depending on how much you are going to be withdrawing from your TD, you may be able to set your maturity instructions over the phone, or even through our online chat system (via your Online Banking). For security reasons via the Forum I won't be able to see your accounts, so it's best to speak with our Contact Centre to confirm what action will need to be taken with your account(s) specifically.
You can login to Online Banking from a PC and select the "Chat Now" button at the bottom of your screen between 7am – 6pm AWST Monday – Friday for assistance with this. Alternatively, you can call on +61 8 9486 4130 from overseas. This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
In regards to the International Transfer, if you don't have access to your registered Australian mobile number to get SMS Security codes, then you will need to complete an IMT Form. You can obtain more information on how to do this, by clicking here. Hope this helps!