Bankwest Forum

Ask a new question
New Member

Dispute form - no response

Posted by Leanabagshaw Leanabagshaw
Message 1 of 2 817 Views

Hello there

Dont know if someone can help out, I faxed my transaction dispute form a couple of months back now as per instructed from a phone call and had to cancel my card etc....but I havent heard anything back from anyone regarding my form and getting my stolen money back???

Is there an email address that I can ask?

Thank you

0 Kudos

Re: Dispute form - no response

Posted by DanaeC DanaeC
Message 2 of 2 814 Views

Hi @Leanabagshaw, I'm really sorry to hear this.


We don't have a centralised email address, though you will be able to send a BankMail, via the "Message Centre" tab of your Online Banking. As we also can't use the Forum or general email as a means to confirm your identity - BankMail is a secure method of contact. As it's an "email" sent from your Online Banking, your ID is already verified Smiley Happy


Let me know once you have sent this through so that we can grab it and have our Chargebacks Team look into this for you ASAP.


Alternatively, you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team would be happy to help out at any time, 24/7.


Thank you.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.