on 28-12-2015 07:22 AM
i'm in overseas since the end of November and I've noticed to fail the pay credit card payment and I found you charge late fee for that. I've never pay late the fee and I'm very regular customer of bank west. Can you please redeem the late fee and I won't be late again. Thanks.
on 29-12-2015 10:47 AM
on 29-12-2015 12:37 PM
Hi I can't make an international call from here. Is there any other way to contact you like online chatting or you can see my account?..
thank you so much for your reply.
on 29-12-2015 04:10 PM
Certainly, if you have access to a computer you can log into online banking and live chat with us or send a BankMail message to us. Alternatively once you return home you can give us a quick call on 13 17 19 to discuss this.
on 29-12-2015 08:33 PM
i can't find out any live chat from my screen and when I come back to Australia my penalty will be double and I will be bad credit customer. Please give me good answer. I just want to redeem the penalty $25.
on 30-12-2015 09:29 AM
I understand and if you're wanting to discuss this online you can send us a BankMail message via online banking on a computer. If you're not able to do this we would need to speak with you via phone. You can email us at email@example.com with your overseas contact number and I can arrange a call to you. Thanks!
on 04-01-2016 08:47 AM
Hi I ve sent email to bank west and I left my international call no. Unfortunately, I've missed your call and could you please try again??? Thank you so much and Happy new year.
on 04-01-2016 12:43 PM
I'm happy to arrange this for you @Soosgirl, please give me some timeslots in which we should try to call you and let me know of any time differences, etc. Thanks!
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