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Credit card overdue

Posted by Soosgirl Soosgirl
Message 1 of 8 1,020 Views

hello

 

i'm in overseas since the end of November and I've noticed to fail the pay credit card payment and I found you charge late fee for that. I've never pay late the fee and I'm very regular customer of bank west. Can you please redeem the late fee and I won't be late again. Thanks.

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Re: Credit card overdue

Posted by SarahF SarahF
Message 2 of 8 1,009 Views

Hi @Soosgirl,

 

Thanks for contacting us in regards to this. Via the Forum we're not able to identify you to view any account details or fees however if you call us on 13 17 19 we can look into this for you. Thanks!

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Re: Credit card overdue

Posted by Soosgirl Soosgirl
Message 3 of 8 1,007 Views

Hi I can't make an international call from here. Is there any other way to contact you like online chatting or you can see my account?..

 

thank you so much for your reply.

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Re: Credit card overdue

Posted by SarahF SarahF
Message 4 of 8 1,005 Views

Certainly, if you have access to a computer you can log into online banking and live chat with us or send a BankMail message to us. Alternatively once you return home you can give us a quick call on 13 17 19 to discuss this.

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Re: Credit card overdue

Posted by Soosgirl Soosgirl
Message 5 of 8 1,003 Views

Hello

 

i can't find out any live chat from my screen and when I come back to Australia my penalty will be double and I will be bad credit customer. Please give me good answer. I just want to redeem the penalty $25.

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Re: Credit card overdue

Posted by SarahF SarahF
Message 6 of 8 1,001 Views

I understand and if you're wanting to discuss this online you can send us a BankMail message via online banking on a computer. If you're not able to do this we would need to speak with you via phone. You can email us at forum@bankwest.com.au with your overseas contact number and I can arrange a call to you. Thanks!

Rookie

Re: Credit card overdue

Posted by Soosgirl Soosgirl
Message 7 of 8 985 Views

Hi I ve sent email to bank west and I left my international call no. Unfortunately, I've missed your call and could you please try again??? Thank you so much and Happy new year.

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Forum Manager

Re: Credit card overdue

Posted by PeteW PeteW
Message 8 of 8 982 Views

I'm happy to arrange this for you @Soosgirl, please give me some timeslots in which we should try to call you and let me know of any time differences, etc. Thanks!

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