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Credit card declined

Posted by broadhurst07 broadhurst07
Message 1 of 2 1,597 Views



I have been living in London for the past 9 months. Yesterday and today my credit card has been declined multiple times, when it has been working fine up until this point. We are due to be in Scotland on Friday and we need the credit card to be active pay for accommodation. Please help! I am unable to call as I now have a UK number and cannot call any international numbers. 



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Re: Credit card declined

Posted by DanaeC DanaeC
Message 2 of 2 1,593 Views

Hi @broadhurst07, I'm sorry to hear this.

Whilst we can certainly take a look at what is happening, we would need to be able to identify you, which we can't do via the Forum I'm sorry. You can login to Online Banking from a PC and select the "Chat to us Now" button on your screen between 7am – 6pm AWST Monday – Friday for assistance, or if you can access a landline phone, you can call our Contact Centre on +61 8 9486 4130 from overseas. This is a 24/7 Reverse Charges number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.


Let me know how you go.

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