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Closing account from overseas

Posted by ritapazzaglini ritapazzaglini
Message 1 of 4 509 Views

Hi!

I'm living in Italy from one year, and I need to close my australian account and move my money from there to Italy.

My bank already asked with a letter 3 months ago to close the account and send money to them, and my bank gets the successful delivery of the message.

I also cannot log in with my pan\password on my online banking.

What I have to do to close the account without call overthere?

thanks

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Re: Closing account from overseas

Posted by LyndsC LyndsC
Message 2 of 4 505 Views

Hi @ritapazzaglini, to close an account we would need the request to come from the account holder and not another bank. It would be best to speak with us over the phone so we can set up online banking or give you the account information you'll need to arrange an International Money Transfer. You can call us from overseas on +61 8 9486 4130.

This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

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Re: Closing account from overseas

Posted by ritapazzaglini ritapazzaglini
Message 3 of 4 504 Views

thanks for the answer! I will try, but isn't it possible to do it by email?

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Re: Closing account from overseas

Posted by LyndsC LyndsC
Message 4 of 4 477 Views

For security reasons @ritapazzaglini, we can't access or discuss any account information over email, so we'd need to speak with you over the phone.

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