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Charge from qantas for my offers. Getting charger $0.69

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Posted by graciemaywilliams graciemaywilliams
Message 1 of 4 141 Views

Rewards program redemption fee ?? 

 

I have the qantas saving account. 

 

I signed up to qantas offers and got charge a fee. I am unsure why because I didnt buy anything? So why am i getting a fee

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Re: Charge from qantas for my offers. Getting charger $0.69

Posted by DanaeC DanaeC
Message 2 of 4 138 Views

Hey @graciemaywilliams, thanks for reaching out.
This isn't something I've personally seen - so I've done a bit of investigating for you and found the below on the Qantas website, under the "Which card can I link to 'My Card Offers'?" page:
"To verify your card, Mastercard® will hold pending a small authorisation amount (under AU$1) in your account for up to 7 days."
At a guess, I would say that this is what's happened - though as we can't view your account via the Forum you can check this with our Contact Centre if you'd like some piece of mind. They're available 24/7 by calling 13 17 19, or by logging into your Online Banking and selecting "Ask Us" via the Mobile App menu or "Message us Now" from a PC.
I hope this helps Smiley Happy

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Re: Charge from qantas for my offers. Getting charger $0.69

Posted by graciemaywilliams graciemaywilliams
Message 3 of 4 133 Views

Oh okay thank you. I will watch it over the next 7 days and see what happens. 

 

Thank you 

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Re: Charge from qantas for my offers. Getting charger $0.69

Posted by DanaeC DanaeC
Message 4 of 4 131 Views

No worries @graciemaywilliams, let me know how you go.

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