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Card declined after notification date

Posted by Ginav32109 Ginav32109
Message 1 of 2 59 Views

Hi, 

I’m currently in Dubai on business. 

I did inform bankwest about my travel plans before I left. 

I have used my credit card previously in this visit without issue.

Howover, yesterday I tried to use my card in person here at the mall but it was declined. I tried in two different shops, so it wasn’t the terminal.

Today after checking out online banking etc and this forum, I realise that my original notification to bankwest was only until yesterday (my trip was delayed for a week).

I have done another notification for my last week here. 

Will my card now work? Or do I need to ring to phone number to get this sorted (what was it again)?

Thanks for your help.

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Re: Card declined after notification date

Posted by DanaeC DanaeC
Message 2 of 2 49 Views

Hi @Ginav32109, I'm sorry to hear you're having trouble using your card.

 

If there is a hold in place, it wouldn't be automatically removed by adding an updated Travel Notification unfortunately. For security reasons I won't be able to view your account, however our Contact Centre can confirm what's happening here for you. You can login to Online Banking from a PC and select the "Chat to us Now" button on your screen between 7am – 6pm AWST Monday – Friday for assistance, or you can call our Contact Centre on +61 8 9486 4130 from overseas.

This is a 24/7 Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

Thank you.
 

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