on 04-11-2017 12:56 PM
I’m currently in Dubai on business.
I did inform bankwest about my travel plans before I left.
I have used my credit card previously in this visit without issue.
Howover, yesterday I tried to use my card in person here at the mall but it was declined. I tried in two different shops, so it wasn’t the terminal.
Today after checking out online banking etc and this forum, I realise that my original notification to bankwest was only until yesterday (my trip was delayed for a week).
I have done another notification for my last week here.
Will my card now work? Or do I need to ring to phone number to get this sorted (what was it again)?
Thanks for your help.
on 06-11-2017 01:44 PM
Hi @Ginav32109, I'm sorry to hear you're having trouble using your card.
If there is a hold in place, it wouldn't be automatically removed by adding an updated Travel Notification unfortunately. For security reasons I won't be able to view your account, however our Contact Centre can confirm what's happening here for you. You can login to Online Banking from a PC and select the "Chat to us Now" button on your screen between 7am – 6pm AWST Monday – Friday for assistance, or you can call our Contact Centre on +61 8 9486 4130 from overseas.
This is a 24/7 Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.