on 03-11-2017 12:56 PM
I’m currently in Dubai on business.
I did inform bankwest about my travel plans before I left.
I have used my credit card previously in this visit without issue.
Howover, yesterday I tried to use my card in person here at the mall but it was declined. I tried in two different shops, so it wasn’t the terminal.
Today after checking out online banking etc and this forum, I realise that my original notification to bankwest was only until yesterday (my trip was delayed for a week).
I have done another notification for my last week here.
Will my card now work? Or do I need to ring to phone number to get this sorted (what was it again)?
Thanks for your help.
on 05-11-2017 01:44 PM
Hi @Ginav32109, I'm sorry to hear you're having trouble using your card.
If there is a hold in place, it wouldn't be automatically removed by adding an updated Travel Notification unfortunately. For security reasons I won't be able to view your account, however our Contact Centre can confirm what's happening here for you. You can login to Online Banking from a PC and select the "Chat to us Now" button on your screen between 7am – 6pm AWST Monday – Friday for assistance, or you can call our Contact Centre on +61 8 9486 4130 from overseas.
This is a 24/7 Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.