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Jesse
Jesse
New Member

Card blocked overseas with no reason or warning
Posted by Jesse Jesse

on ‎19-09-2019 05:13 AM

Message 1 of 2 294 Views

I let the bank know in advance where I was going overseas and when but today I was unable to pay for an airbnb, pay my Optus bill or even transfer money to another account. There was no warning and I'm quite frustrated. What can be done to fix this? I'm unable to call from Europe. 

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MegB
Moderator
Moderator

Re: Card blocked overseas with no reason or warning
Posted by MegB MegB

on ‎19-09-2019 10:49 AM

Message 2 of 2 291 Views

Hi @Jesse I'm sorry you're having touble making payments via online banking.
While I'm unable to view your accounts via the Forum to look into this for you I'm sorry, our Online Messaging Team can assist with this via your online banking.
The team are available 24/7 for your convenience, just select the 'Message us now' button located at the bottom of your online banking window, or the 'Ask us' button at the bottom of the app menu to start a conversation.

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© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.