on 29-10-2019 12:20 PM
Hi I am in Japan now and trying to use my card to buy a ticket to come back home , The funds are there but it won't clear the authorisation . This is URGENT ,!
on 31-10-2019 03:53 PM
I'm so sorry to hear this @lincoln66 .
While we can't access your account(s) over the Forum, if you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to take a look at this. Alternatively, you can call our Contact Centre on +61 8 9449 2840 using a landline, mobile or Skype - please note that standard international call/Skype rates will apply. Otherwise, if you call +61 8 9486 4130 using a landline, you can reverse the charges. You would need to contact the International Operator in the country you are in, so keep in mind that we are unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. All services are available 24/7 to help you out with this.
Thank you, I do hope this is resoved for you ASAP.
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