on 27-10-2017 09:10 PM
I am currently travelling and had updated my travel details on my online account. My card has been blocked and I had to ring the help desk to try and unblock this. During this phone call I was told that I had not answered enough information for my card to be unblocked and a manager would have to ring me back. I was only asked 2 questions - I don't know how this can determine if I am the rightful owner of the card. I received a call back today but once again I apparently didn't answer enough questions ( Once again only 2 questions) I was never asked for my PAN, my date of birth or any of my security questions. I now have to send a HANDWRITTEN letter ( what day and age do we live in) along with copies of drivers license and passport and a goverment card of some sort. This is ridiculous - I am half way through my travels without a credit card and I also seemed to be locked out of my online banking as well. I will have to put this letter together as well as try and find somewhere to scan drivers license and passport details. I then have to wait for you to get these and then I was advised you would call me back. At that stage the current number you have for me will probably not work as I will have moved onto a different country.
on 30-10-2017 11:37 AM
Hi @Nesbree, thanks for contacting us in regards to this. For security reasons we can't access or discuss any personal account information over the forum, so we'd need to speak with you over the phone. If you can please send me an email with your full name, forum username and contact number to forum@bankwest,com.au I will arrange for a specialist to call you and look into this. Thanks