on 09-06-2016 04:22 PM
We are overseas at the moment and advised BankWest of our travel plans but my husbands card has blocked or frozen. We tried calling but couldn't get through the menus and logged into online banking but couldn't see the live chat option. We have emailed but got an auto response saying we will get a response in 2 business days. This could mean that the card remains blocked over the weekend.
what are our options to resolve this quicker? This is especially frustrating when we had advised of our travel plans.
on 09-06-2016 04:54 PM
Hi @thexleys, thanks for contacting us in regards to this. May I ask if you're selecting the credit option? Savings and cheque won't work while you're overseas. Also you can notify us of the travel via our mobile app (international section). Alternatively our international number is +61 8 9486 4130 and is available 24/7
on 09-06-2016 05:27 PM
thanks for your reply. Yes, we have selected the credit option and the travel was notified.
We tried to call using the number below but couldn't use the menus. When we used the keypad to make selections, out selections were detected/recognised so the menu went round on repeat :-(
on 10-06-2016 10:14 AM