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Card Blocked while travelling

Posted by thexleys thexleys
Message 1 of 4 650 Views

Hi

We are overseas at the moment and advised BankWest of our travel plans but my husbands card has blocked or frozen. We tried calling but couldn't get through the menus and logged into online banking but couldn't see the live chat option. We have emailed but got an auto response saying we will get a response in 2 business days. This could mean that the card remains blocked over the weekend.

what are our options to resolve this quicker? This is especially frustrating when we had advised of our travel plans.

Thanks

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Re: Card Blocked while travelling

Posted by SarahF SarahF
Message 2 of 4 649 Views

Hi @thexleys, thanks for contacting us in regards to this. May I ask if you're selecting the credit option? Savings and cheque won't work while you're overseas. Also you can notify us of the travel via our mobile app (international section). Alternatively our international number is +61 8 9486 4130 and is available 24/7

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Re: Card Blocked while travelling

Posted by thexleys thexleys
Message 3 of 4 648 Views

Hi Sarah

thanks for your reply. Yes, we have selected the credit option and the travel was notified. 

We tried to call using the number below but couldn't use the menus. When we used the keypad to make selections, out selections were detected/recognised so the menu went round on repeat :-(

Kelly

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Re: Card Blocked while travelling

Posted by LyndsC LyndsC
Message 4 of 4 644 Views

Hi @thexleys, can you please pop me an email to forum@bankwest.com.au with your full name, contact number and your forum message, and I'll arrange for a specialist to call you? Thanks!

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