on 18-12-2017 03:40 PM
Why can’t i withdraw money using atm with savings account card in america? I can get a cash advance using credit card but want to be able to withdraw from savings account.
on 18-12-2017 03:50 PM
Hi @Karenhall, no troubles.
When overseas you’ll need to be selecting the "Credit" option on your MasterCard Debit Card at an ATM or EFTPOS Terminal, as Savings and Cheque aren't available internationally. There are also a few ATMs that don't accept MasterCard's unfortunately, so it's also best to check that you can see the MasterCard symbol prior to attempting to withdraw funds.
If you've already tried this but the card is still not working, you can login to your Online Banking using a PC and select the "Message us Now" button on screen, as via Facebook we are unable to view or provide any personal information I'm sorry. Alternatively, you can call our Contact Centre on +61 8 9486 4130. This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the Operator.
I hope this helps.