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Bankwest platinum Mastercard declined for PIN purchases

Posted by wau2 wau2
Message 1 of 6 1,588 Views
Hi
I am currently in America and am having trouble with purchase involving PIN. Signature and other purchases work fine but when I require a pin it always declines. I have already changed it on bankwest online for both my wife and myself. Can you please advise?
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Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by SarahF SarahF
Message 2 of 6 1,583 Views

Hi @wau2, hope you're having a great trip in America. I'd certainly like to look into this. Firstly, are you selecting the credit option? When you're overseas that savings and cheque option will not work as the credit option needs to be selected.

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Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by wau2 wau2
Message 3 of 6 1,555 Views

Hi. Yes I am selecting the credit option. Swiping works but if I need to use a chip reader, the pin never works. 

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Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by PeteW PeteW
Message 4 of 6 1,532 Views

Thanks for confirming @wau2. This is just a case of America (and other countries) not yet accepting/implementing PIN for payments. Australia, for example, implemented this as an industry standard to combat fraud. So you'll need to keep signing while in America.

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Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by Adrianl53 Adrianl53
Message 5 of 6 1,061 Views

And what are we to do when they do not accept signatures because it is a security chipped card?

 

We are also in the USA (Florida), and are not able to use our card!

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Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by SarahF SarahF
Message 6 of 6 1,057 Views

Hi @Adrianl53, if they'd do not accept PIN they should then accept signiture. If you'r card does not seem to be working overseas we would need to look into this to ensure there are no holds on your card. May I ask, did you notify us of your travel? If not you can do this by logging into the Bankwest app and selecting the international section. ^Sarah

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