Bankwest Forum

Ask a new question
Reply
New Member
SOLVED
Accepted Solution

Bankwest platinum Mastercard declined for PIN purchases

Posted by wau2 wau2
Message 1 of 6 2,677 Views
Hi
I am currently in America and am having trouble with purchase involving PIN. Signature and other purchases work fine but when I require a pin it always declines. I have already changed it on bankwest online for both my wife and myself. Can you please advise?
Reply
0 Kudos
Forum Manager

Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by SarahF SarahF
Message 2 of 6 2,672 Views

Hi @wau2, hope you're having a great trip in America. I'd certainly like to look into this. Firstly, are you selecting the credit option? When you're overseas that savings and cheque option will not work as the credit option needs to be selected.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
New Member

Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by wau2 wau2
Message 3 of 6 2,644 Views

Hi. Yes I am selecting the credit option. Swiping works but if I need to use a chip reader, the pin never works. 

Reply
0 Kudos
Forum Manager
SOLUTION

Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by PeteW PeteW
Message 4 of 6 2,621 Views

Thanks for confirming @wau2. This is just a case of America (and other countries) not yet accepting/implementing PIN for payments. Australia, for example, implemented this as an industry standard to combat fraud. So you'll need to keep signing while in America.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

New Member

Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by Adrianl53 Adrianl53
Message 5 of 6 2,150 Views

And what are we to do when they do not accept signatures because it is a security chipped card?

 

We are also in the USA (Florida), and are not able to use our card!

Reply
0 Kudos
Forum Manager

Re: Bankwest platinum Mastercard declined for PIN purchases

Posted by SarahF SarahF
Message 6 of 6 2,146 Views

Hi @Adrianl53, if they'd do not accept PIN they should then accept signiture. If you'r card does not seem to be working overseas we would need to look into this to ensure there are no holds on your card. May I ask, did you notify us of your travel? If not you can do this by logging into the Bankwest app and selecting the international section. ^Sarah

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.