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Bankmail not uploading attachments

Posted by gwalker261 gwalker261
Message 1 of 2 219 Views

I have tried to upload a Disputed Transaction form using Bankmail without success.  I have tried Chrome and Edge.  I have cleared all cookies/cache.  The message supplied is

" This site can’t be reached

The connection was reset."

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Re: Bankmail not uploading attachments

Posted by DanaeC DanaeC
Message 2 of 2 217 Views

I'm really sorry to hear this @gwalker261.

If you could please send the attachment to Forum@bankwest.com.au I'll get the form to our Chargebacks Team for you. If you could also possibly provide a screenshot of the error you're getting, I'll have our Web Team look into what's happening here.

 

Thank you.

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