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iOS fingerprint login keeps logging out

Posted by brettblanchard brettblanchard
Message 1 of 2 51 Views

Hi

About every week or so I need to re enter my password (not pin) into my iOS device as it has automatically logged me out. This is frustrating - i set up the pin and touch ID to use it not to be logged out of it all the time.

Please tell me theres a fix to this?

Thanks

Brett

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Re: iOS fingerprint login keeps logging out

Posted by AlexM AlexM
Message 2 of 2 50 Views

Hi @brettblanchard this would definitely be frustrating. Generally you should only need to enter your secure code into the app if you reset the code through online banking or if you've de-activated PIN log in/TouchID on the phone itself.

 

Deleting and re-installing the app should help with this issue - give it a shot, and let us know if this fixes it for you.

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