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kh
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Problem with forum registration

Posted by kh kh
Message 1 of 6 89 Views

Hi

I just registered on the forum and the page said I would be sent an email asking me to confirm my registration, but the email has not arrived (and yes, I checked my spam folder).

 

What now?

 

Thanks

kh

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Forum Manager

Re: Problem with forum registration

Posted by JeremyL JeremyL
Message 2 of 6 86 Views

Hi kh,

 

Are you able to go to 'My Settings' in the top right hand, and then select 'Resend email verification'.

Hopefully it will come through this time around!

You should be able to still use the Forum for the time being.

Thank you!

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kh
New Contributor

Re: Problem with forum registration

Posted by kh kh
Message 3 of 6 47 Views

Hi Jeremy,

I still haven't receive an email from the forum re my activation. I requested the verification email a second time and it didn't come, so I changed my email address and requested it again and I still have not rceived an email from the forum.

 

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Forum Manager

Re: Problem with forum registration

Posted by JeremyL JeremyL
Message 4 of 6 43 Views

Hi @kh , thanks for letting us know! It's all okay on our end so you're more than welcome to continue to use the Forum as normal.

 

I have noted your username down and will have a look into the activation issue. But otherwise, enjoy our community & feel free to reach out with any questions you may have!

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kh
New Contributor

Re: Problem with forum registration

Posted by kh kh
Message 5 of 6 27 Views

Thanks Jeremy,

I'm not having any problems usingh the forum, however because my email address is not confirmed I cannot get notifications when people respond to my posts.

 

If you could change my status in the back-end of the forum so that I can receive email notifications that would be appreciated. 

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Forum Manager

Re: Problem with forum registration

Posted by JeremyL JeremyL
Message 6 of 6 19 Views

Thank you @kh. I have lodged a ticket request to look into the issue on the back-end.

 

Thanks!

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