on 25-02-2019 02:07 PM
I have read with interest your house rules, it is a pity that your own staff do not abide by same.
Today I find a $100,000 error in my accounts, yes $110k, I try calling the call center they tell me they will transfer me 15 minutes later i end up with Rohan (Female) a supervisor who just kept interupting me and not allowing me to compleet my sentence.
I asked her to give me an undertaking that she would not interupt me and was very emphatically told that she would give me no such undertaking.
I then tried calling again to complain this time after another transfer I am told it will be 24 - 48 hours for a person to call me back
$110k missing and it just drops into the same queue.
On both calls when transfererd the new person had been given no details.
So here we are 40 minutes of phone calls 4 people, exlaining to each and still nothing.
If this is customer service then I woudl like to see the banlks definition of service as it does not match mine
on 25-02-2019 02:35 PM
Hi @dd417, I'd really like to ensure that this is investigated ASAP.
Could you please send an email to Forum@Bankwest.com.au with your full name, Forum username and best contact number, so that we can get in touch?
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on 25-02-2019 02:55 PM