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Can't verify email

Posted by peternlewis peternlewis
Message 1 of 2 538 Views

Unfortunately, I can't verify my email address with the forum - the email request never comes through.  I checked with my ISP server logs, and the cause is that the forum confirmation has a sender of "forum@theforum.bankwest.com.au" which is not a valid email address (since theforum.bankwest.com.au has no DNS record).

 

I imagine I'm not the only one who never see emails from this non-existant sender.  It would be nice if you could fix it to a legitimate email address(even though presumably it would be an unread email address).

 

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Re: Can't verify email

Posted by DanaeC DanaeC
Message 2 of 2 523 Views

Hi @peternlewis, we are aware that this is an issue for some users and have passed on your feedback - really sorry for any inconvenience. In the meantime if there is perhaps a different/secondary email address you hold, you can try using this in place of the current address used, as you may find it will be accepted. 

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