on 22-02-2018 02:18 PM
Unfortunately, I can't verify my email address with the forum - the email request never comes through. I checked with my ISP server logs, and the cause is that the forum confirmation has a sender of "firstname.lastname@example.org" which is not a valid email address (since theforum.bankwest.com.au has no DNS record).
I imagine I'm not the only one who never see emails from this non-existant sender. It would be nice if you could fix it to a legitimate email address(even though presumably it would be an unread email address).
on 23-02-2018 12:55 PM
Hi @peternlewis, we are aware that this is an issue for some users and have passed on your feedback - really sorry for any inconvenience. In the meantime if there is perhaps a different/secondary email address you hold, you can try using this in place of the current address used, as you may find it will be accepted.
Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.