Bankwest Forum

Ask a new question
Reply
New Member

Can i change my halo ring size?

Posted by 16reshn 16reshn
Message 1 of 2 273 Views

Hello,

So i recently went to a Bankwest branch in Western Sydney to order myself a Halo ring, however when i got there a staff member recommended that i order the ring half a size bigger than what i intended as apparently it would make it more convenient to remove regularly. 

I had my doubts, and was reluctant to take the risk, but trusting the staff memebers prior knowledge with the product i took their advice and ordered the ring a little bigger than i initially intended.

Since then, i have recieved the ring and unsurprisingly the ceramic ring slides off my fingers with little resistance. I’ve nearly lost the ring several times and thus it’s become useless in everyday life.

I am aware that refunds can’t be granted if the wrong size is ordered, however i believe the advice i was given was misleading and i wouldn’t be in the situation if it wasn’t recommended i get half a size bigger. 

Would i be able to exchange my ring for a different size? 

 

Reply
0 Kudos
Moderator

Re: Can i change my halo ring size?

Posted by MegB MegB
Message 2 of 2 271 Views

Hi @16reshn, thanks for getting in touch. I'm very sorry to hear this has happened and can appreciate the frustration this has caused. If you could please flick me an email to forum@bankwest.com.au with your full name, the branch you went to and your best contact number, I'd like to have a specialist get in touch to discuss this further. Thanks!

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.