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some money is missing from my offset account

Posted by shyam shyam
Message 1 of 4 417 Views

i had did some savings (equity) in my offset account. but since i had opened my account i have noticed few times my saving money is missing from my offset account. example : if i had $20000 in offset account the next day it shows $19000. and their is no transcation histroy or invoice to the missing amount. please let me know why this is happening in my account. thankyou

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Re: some money is missing from my offset account

Posted by shyam shyam
Message 2 of 4 412 Views

i went to the bank and spoke. but one of the customer representitve said it wont happen this way. then i showed the proof by having the photos of each transcation. then she got confused and sent me to another senior manager. she started explaining. but the information was not 100 percent given by them. any suggestions where i can get full details. thanks

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Re: some money is missing from my offset account

Posted by SarahF SarahF
Message 3 of 4 407 Views

This certainly sounds very odd @shyam and I'd really look into why this may be happening. If you have access to online banking via a computer can you please log in and live chat with our team. Alternativly if you email me at socialmedia@bankwest.com.au with your forum handle (@shyam) in the subject line I'll look into this ASAP. Thanks!

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Re: some money is missing from my offset account

Posted by shyam shyam
Message 4 of 4 404 Views

yes sure iwill msg. thanks

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