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new mastercard

Posted by Jules71 Jules71
Message 1 of 4 395 Views

can you please advsie do you receive your pin number before the new card 

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Re: new mastercard

Posted by LyndsC LyndsC
Message 2 of 4 394 Views

Hi @Jules71, you should receive your card first, and can log into online banking to choose a PIN. If you do not set one up within ten business days, we would send one to you in the mail. Thanks!

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Re: new mastercard

Posted by Macka Macka
Message 3 of 4 127 Views

That may not be true. If you are a secondary card holder and the primary card holder has initialised their card the bank does not send a pin in the post. 

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Re: new mastercard

Posted by DanaeC DanaeC
Message 4 of 4 125 Views

Hey @Macka, even if the Primary Card Holder has set up their PIN in Online Banking, we'll still send a PIN via the post for the Additional Card Holder (if they don't also log in to their Online Banking and arrange this Self-Service). It's important to note though, that the letter will be addressed to the Primary Card Holder. Thanks.

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