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narrative in statement

Posted by PL PL
Message 1 of 2 3,727 Views

$7.40 was debited from my savings account. The narrative for this deduction is Branch Everyda 13270. Can someone tell me the meaning of this narrative. Many thanks.

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Re: narrative in statement

Posted by DanaeC DanaeC
Message 2 of 2 3,727 Views

Hi @PL, thanks for your enquiry.


Narrations will vary from merchant to merchant, and also depending on the type of transaction it is - ie Online Transfer, Purchase or Refund. For security reasons we won't be able to view your account via the Forum I'm sorry, however our Contact Centre will certainly be able to look into what this could be, and see how it was initiated on your account.


They are available by calling 13 17 19 between 8am - 8pm your local time, 7 days a week, or by logging into your Online Banking and selecting the "Chat to us Now" button between 7am - 6pm AWST Monday - Friday.


Thank you.

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