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login on www.bankwestideaslab.com.au problems

Posted by ScottR ScottR
Message 1 of 2 178 Views

I tried to login today to www.bankwestideaslab.com.au  and had a lot of difficulty.

 

My username / password will not work and on several browsers on desktop and a smartphone. No error message it just keeps asking for username and password. I did a password reset twice and did not make ANY difference. Eventually after much experimenting and turning off some advert and privacy protection settings the page loaded but not sure which was the critical setting that fixes it.

 

Why can you not write a simple login form backwardly compatable with common browsers. That is, it works with old browsers and ALWAYS reports problem instead of doing nothing?

 

Anyone else getting this problem?

 

Who am I supposed to conatct when www.bankwestideaslab.com.au  website does not work properly?


I noticed this on console log: 

"https://na1.api.pressly.com/accounts/bankwestideaslab/hubs/bankwest-ideas-lab Failed to load resource: the server responded with a status of 401 ()" and "content security policy" messages mentioning dev.pressly.io

 

Secondly, the lack of compatability with lastpass password manager auto login is ALSO extremly poor user interface experience. 


Scott

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Re: login on www.bankwestideaslab.com.au problems

[ Edited ]
Posted by MegB MegB
Message 2 of 2 168 Views

Hi @ScottR thanks for letting us know about this, I'll pass this through to the team. 

You can also email them directly on support@bankwestideaslab.com.au

 

EDIT: 

Our Tech Support team have asked if you could ensure that cookies are enabled on your browser (mobile and desktop). If you're trying to access the hub on iPhone, please configure the Privacy Setting of Safari to not prevent cross-site tracking.
The cookies are so our security and compliance teams can review the data as part of our security process.
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