on 25-11-2015 03:19 PM
Not a happy customer and do not agree with your slogan, 'making banking easy' what a joke.
on 26-11-2015 11:54 AM
Thanks for taking the time to provide this feedback @ncy18, this is certainly not the type of experience we want any of our customers to have so I'd like to look into this further with the colleagues involved. Could you please send through an email to firstname.lastname@example.org with the details so I can address this. While we use your PAN to verify you're a customer, for your privacy we don't store this on the Forum. Thanks!