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Posted by ncy18 ncy18
Message 1 of 2 220 Views
Hi. Providing feedback only. Had the worst experience with your staff member today and your process is nothing but lengthy and irritating. Been a customer for a few years and have a number of accounts with you. I have registered my pan here so feel free to look me up and the interactions I've had today. Looking forward to taking my business somewhere else once we but another house next year.
Not a happy customer and do not agree with your slogan, 'making banking easy' what a joke.
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Re: feedback

Posted by SarahF SarahF
Message 2 of 2 213 Views

Thanks for taking the time to provide this feedback @ncy18, this is certainly not the type of experience we want any of our customers to have so I'd like to look into this further with the colleagues involved. Could you please send through an email to forum@bankwest.com.au with the details so I can address this. While we use your PAN to verify you're a customer, for your privacy we don't store this on the Forum. Thanks!

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