on 03-10-2018 06:28 PM
Hi I am currently on holiday in Vietnam at the moment and forgot to contact my bank prior to let them know of my travels as my partner has been doing most of the money handling however when I tried twice to withdraw money from an atm it said invalid transaction despite having enough funds in my account, how do I go about solving this issue, please and thank you.
on 04-10-2018 09:45 AM
Hi @Caris, sorry to hear this - definitely not what you want on holiday!
When overseas you’ll need to be pressing the "Credit" option on your Mastercard at an ATM or EFTPOS Terminal, as Savings and Cheque aren't available. There are also a few ATMs which don't accept Mastercards, so it's best to check you can see the symbol before attempting a withdrawal.
If you've already tried this but the card is still not working, you can login to your Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, as via Facebook we can't view or provide any personal information I'm sorry. You can instead call our Contact Centre on +61 8 9486 4130.
This is a reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the Operator.
Alternatively you can call us on +61 8 9449 2840 using a mobile, landline or Skype - please note that standard international call/Skype rates will apply.
I hope this helps.
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