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What is wrong with your logo?

Posted by Norah Norah
Message 1 of 7 746 Views

What is wrong with your logo? Is your website hacked?

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Re: What is wrong with your logo?

Posted by DanaeC DanaeC
Message 2 of 7 746 Views

Hi @Norah, we've updated the Bankwest logo on our website to coincide with being named Money Magazine's Bank of the Year. Bankwest...BankBest! Hope this clarifies things for you Smiley Happy

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Re: What is wrong with your logo?

[ Edited ]
Posted by steveoz steveoz
Message 3 of 7 556 Views

Why has Bankwest changed the logo to Bankbest !? With Internet fraud/hacking occuring daily  this change made me think the Bankwest site had been hacked!! I do not think this logo change is a smart idea, ensuring a secure/non-confusing internet banking site should be a priority.

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Re: What is wrong with your logo?

Posted by LyndsC LyndsC
Message 4 of 7 541 Views

Hi @steveoz, thanks for your feedback on this. As we were recently awarded Money Magazine's Bank of the Year for 2017 we made the change as a fun play on words. I can assure you that we haven't been hacked in any way and we do take online security very seriously.

The logo in the top left hand page has been changed, however if you scroll down the logo on the bottom of the page remains the same, as does the logo on the login page for online banking. I hope this clears up any confusion for you.

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Re: What is wrong with your logo?

Posted by Graypz Graypz
Message 5 of 7 536 Views

I am too concerned about this.

 

After having both of our credit cards scammed while travelling overseas, I'm looking to log in to send a secure message to you about yet another dubious transaction and find your website sporting a logo which isn't yours.  This should be clearly flagged. I have wasted time trying to find out if the website is legitimate before logging in.

 

Not too impressed by this so far

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Re: What is wrong with your logo?

Posted by wsetralia wsetralia
Message 6 of 7 70 Views

Gee Bankwest, there are a number of people asking legitimate questions and your answers are just plain stupid.
Have you noticed NOBODY is giving kudos for the answers so far?
This is A REAL, GENUINE, LEGITIMATE security concern about customers' personal funds and your answers simply fob the inquirer off.
Quite simply "Bankbest" does NOT exist and the logo should NOT be on your website.
This is causes VERY SERIOUS DOUBTS about your commitment to security.
We have just tried to access the bank's website from China and would not continue due to this confusion.
Only by chance I find this forum where other people are complaining of the same.
Would love to know at what level of management this dopey decision was made.
That is a real worry.
Yeah, its a rant, but I can't believe how incompetent this is.

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Re: What is wrong with your logo?

Posted by LyndsC LyndsC
Message 7 of 7 62 Views

Hi @wsetralia, I'm sorry you're unhappy with the responses we have provided and I will ensure that your concerns are passed on to both our Marketing and Online Teams to look into.

We do take security concerns very seriously, and while the top left logo has been changed, we do show the official logo in the bottom of the page and the information relating to our ABN and licensing details.

If you would like me to escalate this and arrange a call to discuss it further please send me an email to forum@bankwest.com.au with your full name, contact number and forum username and I will arrange this. Thanks.

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