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What are my maintenance payments used for?

Posted by EzyChee EzyChee
Message 1 of 2 756 Views

Hey there BW, I was just wondering if you could tell me what the newest charge on my account is for?

the charge says “maintenance” so I would like to know does my account need new school books or shoes; or is it something simple like my account sprung a leak and the plumber came around with the silicone and thread tape to repair it? You see “maintenance “ could be a whole range of things so please enlighten me further as to what my new “maintenance” charge is actually paying for. I would hate to think that my banking methods are so complicated that there is a dedicated IT specialist monitoring my account and continuously updating the software and for that privilege I need to chip in six bucks to help pay for his or her expertise. I came over to BW to avoid these sneaky little fees that do nothing other than pi$$ people off but it seems like they are slowly coming to town. Thanks in advance ( not cash advance) 

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Re: What are my maintenance payments used for?

Posted by DanaeC DanaeC
Message 2 of 2 746 Views

Hi @EzyChee, I'm sorry to see you feel this way. 

While I can advise you what the fee covers below, I can also confirm that this is not a new fee, and is outlined on our website, as well as in the Product Disclosure Statement for your account.

Based on the $6.00 you've mentioned, it sounds like you have one of our Hero, Qantas or Reward* Transaction accounts. The fee entitles you to electronic access to all EFTPOS, Bankwest and CBA branded ATMs, Bankwest Online Banking and Phone Banking facilities - all generally unlimited. 

To avoid payment of a monthly Maintenance Fee for your any of the above account types, each month you are required to deposit a minimum of $2,000 into the account. If the aggregate of deposits made to the account in a calendar month up to close of business on the last business day of the month is less than $2,000, a $6.00 Maintenance Fee will be charged on the first business day of the next month.

You may be interested to know that Bankwest does offer transactional accounts where Maintenance Fees do not apply (click here). To change your existing account to another account type, you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team would be happy to discuss this with you. Alternatively if you can't access Online Banking, you can give us a buzz on 13 17 19 - both services are available 24/7 for your convenience.


If you would like further assistance in choosing which account may be best suited to your needs, you can call our Sales Team on the above number between the below hours:


Mon - Fri: 6am - 6pm AWST
Sat: 8am - 3pm AWST


Thank you. 


*The Reward Transaction account is no longer a current product available for sale.

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