on 22-01-2017 02:43 PM
I have EPA for my parents and handle all their banking as they have dementia. Today their normal Retirement Advantage Account statement arrived in the mail but also a statement for a Telenet Saver. I have never seen this statement before and it does not appear on their internet banking. What should I do?
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on 24-01-2017 08:55 AM
on 26-01-2017 12:38 AM
You totally misunderstood my question. I wasn't asking about a specific account I merely wanted to know why an account 'any' accou t wouldn't be visible on the internet site. Obviously you cant discuss customer accoubts on a public forum. If you read my question carefully you'll understand this
on 27-01-2017 08:50 AM
Sorry for any confusion. This account (Telenet Saver) can show on Online banking however can be requested to be taken off. So this is something that we would need to look into to find out when this account was opened and if you'd like you can get this added to Online banking so you can view this.