on 11-05-2017 05:34 PM
on 12-05-2017 10:23 AM
Hi @Smacka, I'm really sorry to hear that this has happened. If you are unable to resolve this with the merchant, you can complete a Transaction Dispute Form so that Bankwest can investigate this on your behalf. Further details on How to dispute a transaction are available via this previous Forum post, including how to obtain the form and where to send it back to. Hope this helps!