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Stopping an authorization only payment

Posted by 61366601 61366601
Message 1 of 2 209 Views

I bought 2 items on my credit card online and, when the window came up with all the details, mine were wrong. i.e. both the billing address and delivery address were incorrect.  I tried to go back and change it but it disappeared so I went on to check my statement and look up the company.  There were 2 companies and neither of them came up on a google search.  I called 131719, twice, to stop the payments and both times they could not hear me. Hence I am using this forum in an attempt to resolve the issue.  At present, I am in the USA and not home until October. 

Is there a landline I could call? 

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Re: Stopping an authorization only payment

[ Edited ]
Posted by LyndsC LyndsC
Message 2 of 2 207 Views

Hi @61366601, if you have a transaction you're not sure of it is best to speak with us over the phone as soon as possible.

You can call us from overseas on +61 8 9486 4130. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. Thanks

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