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Smart atm deposit not in available balance

Posted by hella hella
Message 1 of 5 1,120 Views

Hi. I have deposited some money via a smart atm about 24 hours ago. The money was cleared but it seems to be in my total balance and not my available balance and I'm not sure why. I don't see any reason for it not to be available. Any info is appreciated. Thanks.

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Re: Smart atm deposit not in available balance

Posted by DanaeC DanaeC
Message 2 of 5 1,119 Views

Hi @hella, can I confirm if this was a cash deposit, or a cheque deposit? Via a Smart ATM, cash is cleared immediately, whereas cheques will show in your account right away, but are still subject to clearance times. Can I also please confirm the location of the ATM you visited? Thanks!

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Re: Smart atm deposit not in available balance

Posted by hella hella
Message 3 of 5 1,116 Views

It was a cash deposit made at whitfords bankwest

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Re: Smart atm deposit not in available balance

Posted by DanaeC DanaeC
Message 4 of 5 1,112 Views

Thanks @hella, as I can confirm the ATM within the Whitfords store is a Smart ATM - it may be best to speak with our Contact Centre to have this looked into further. You can login to Online Banking from a PC and select the "Message us Now" button on your screen 24/7 for assistance, or you can call 13 17 19 between 8am - 8pm your local time, 7 days a week. Let me know how you go.

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Re: Smart atm deposit not in available balance

Posted by Kitten Kitten
Message 5 of 5 1,007 Views

Happens with Smart ATMs all the time.

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