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Paying to use Halo!!!!

Posted by Sophie579 Sophie579
Message 1 of 9 2,573 Views

Hi,

 

I was just wondering when I would be able to order a Halo ring?

I have already received the sizing kit, but the option of Bankwest Halo is not available in the Products & Offers tab.

 

Kind regards

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Re: Paying to use Halo!!!!

[ Edited ]
Posted by DanaeC DanaeC
Message 2 of 9 2,567 Views

Hey @Sophie579, we're almost there! Once you have sent back your form, your ring should be received within approximately 5 business days. You will be able to manage the ring (ie PIN) via the "Self Service > Manage My Cards" tab. Our website and Online Banking will be updated with further information shortly. Thanks!

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Re: Paying to use Halo!!!!

Posted by johnt johnt
Message 3 of 9 2,525 Views

There's no mention in the letter I received with the sizing kit that I had to send it back.

 

The letter just mentions that on the 24th Jan (today) I just had to log into online banking and click on 'Products & Offers' and select 'Bankwest Halo'.

 

I've logged in a couple of times but nothing so far.

 

-- johnt

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Re: Paying to use Halo!!!!

Posted by DanaeC DanaeC
Message 4 of 9 2,523 Views

Hi @johnt, you won't have to send the sizing kit back (apologies for the above - poor choice of wording I've used!). The team is working to have online ordering up and running as soon as possible. In the meantime, you are still able to order your ring by visiting us in store. We are very sorry for the delay.

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Re: Paying to use Halo!!!!

Posted by johnt johnt
Message 5 of 9 2,522 Views

No worries @DanaeC. Thanks for the info.

 

Cheers,

 

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Re: Paying to use Halo!!!!

Posted by maddengurl maddengurl
Message 6 of 9 2,513 Views

Thanks for the info, but t is disappointing that the letter stated it could be ordered online from today and that a limited number would only be $29. I cannot make it to a shop as i have had surgery. Does this mean that I will now miss out on the $29 offer?

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Re: Paying to use Halo!!!!

Posted by DanaeC DanaeC
Message 7 of 9 2,495 Views

Hi @maddengurl, I can certainly appreciate your disappointment here, and we are working on getting the online ordering up as a priority. If you'd like to send me your full name, and Forum username to Forum@Bankwest.com.au I'd be happy to discuss this with you further. Thank you.

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Re: Paying to use Halo!!!!

Posted by DanaeC DanaeC
Message 8 of 9 2,469 Views

Hi all, we’re excited to let you know that you can now order your ring through Bankwest Online Banking (desktop) under “Products and Offers”, as well as in-store. We appreciate your patience with this, and thank you for your interest in the Bankwest Halo payment ring!

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