on 04-02-2017 11:20 AM
on 06-02-2017 01:00 PM
Hi @Zac1968, sorry to hear this. If you call us on 13 17 19 we can set a verbal password (it's different to what you use for online banking) and something we use to identify you when speaking with you over the phone or in store. This is generally set when you apply for your first account with Bankwest.