on 11-04-2017 06:42 PM
on 12-04-2017 01:45 PM
Hi @Princessxena, thanks for contacting us in regards to this. After an assessment of our customers’ banking needs, a decision was made to close a number of Neighbourhood Banks. We will continue to support any banking needs you have at our local stores, and you will be able to locate your closest store here. If you are unable to make it to a store during staffed hours, we also offer a Bank@Post facility at Australia Post outlets, where you can perform the following:
•EFTPOS / cash withdrawals up to $1000.00, selecting cheque / savings from your card. (Fees may apply, these fees are located in your product disclosure statement)
•Cash and cheque deposits, selecting cheque / savings from your card (up to $6000 maximum cash deposit limit)
•An account balance upon request.
•Customer identification checks for credit cards, TeleNet and Kids Bonus Saver account applications, with the appropriate documentation already being provided by Bankwest to you.Thanks!
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on 31-08-2018 01:26 PM
Hi I have been trying to fill in a form which my local branch told me was available just about this issue. I live in Sydney and have just closed my qantas transaction account and 2 online savings. The person on the end of the phone was able to help me but to my opinion has been told the wrong information about the inconvenience of this mass closures.
My next open branch is in the city, which only helps if you work there, as there is no way you would go into the city for just banking. The next one open if over 1 and half hours away driving in Sydney traffic and more than 2 hours by public transport. Again not an option. If only one branch around here was kept open, say my local one at Waringah Mall * which is the last to close and newly renovated as well and so may be the most used branches of the ones to close I would still have kept my accounts and so would many of the businesses who used it daily. Or if the less used ( I suspect) Chatswood branch have stayed open then I would have been happy to travel there, and so would those who used to bank at Hornsby and Top Ryde, though they have one at parramatta to go to as well.
Your suggestion of using the post office is a good one save one reason. They do not keep much cash. A few weeks ago, I was at Willoughby a suburb of Sydney close to Chatswood but no real centre shops, and no ATMs of any description and I needed funds. So I went to the post office and they could not even give me $100 as they had so little cash.
So that option really falls down, not the banks fault I know but certainly not a valid option to withdraw funds from or to get answers. I am aware that the whole economy is heading towards electronic services, but while we still have a hard currency, banks still need branches. years ago , many banks closed branches in small places and they had to reverse this decision down the road with many people deserting them and taking up small banks. Which is how I got to Bankwest. While owned by theCommonwealth it promised small bank services and care and it delivered while the branches remained open. And even when we did not use the branches per se, because they did seem to be set up for opening and business and so we used the ATM a lot and so did many others and the branches maintained them.
it is extrememly dissappointing and I am out of here with my ordinary transactiona and savings accounts. Everything was not alrealy rosy but I stuck with you for the other things. We still have our retirement and MC accounts and they can be used without ATMs for the most part.
And the saddest thing is the lovely people who are out of their jobs, There is no way they are being used elsewhere there is no elsewhere for them and they are all devestated. I have spoken to a lot of them in the past weeks asking if they have been given work. And no, not work anywhere near where they live ( and not many of them in the city)
I do not think Bankwest did assess their customers nor their staffs needs at all. banks are too much about the profit margin and not about the service and it is sad to see Bankwest going down that path. I have changed to another online bank that does most of what you do only better in terms of their transaction accounts and their savings. I do admit that Credit cards are a good product of your bank and we are keeping ours. Unless they too lose their edge by going too corporate.
on 31-08-2018 02:06 PM
Hi @Sydupset, thank you for taking the time to let us know of your concerns and disappointment with our recent decision to close some of our NSW branches.
I can appreciate this has upset some of our customers and would like to arrange a call for you. So I can do this, please send me an email to firstname.lastname@example.org with your full name and best contact number. Thank you.