on 21-11-2016 02:08 PM
Your IDIOT customer service representative refused to accept my National Relay Service call.
She then decided to "lock" my PAN number because I couldn't be identified and now I have to go to a branch with Photo ID.
I WILL BE CLOSING MY ACCOUNTS.
on 21-11-2016 04:01 PM
Hi @disability, I'm sorry to hear this, it's certainly not the type of experience we want our customers to have. Can you please send me an email to firstname.lastname@example.org with your forum username, and full name so that I can escalate this to our Customer Solutions Team to contact you and look into this further? Thanks.