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More fees

Posted by Bradyleisa Bradyleisa
Message 1 of 2 407 Views

I have a day to day cheque account if it over draws you charge a $10 honour fee. But I also got a $20 line of credit fee!!! I am a disability pensioner live fortnight to fortnight.

$20 to me is such alot of

money so I never have any extra money in account. That $20 has now overdrawn my account. I think all these fees are so UNFAIR.

I am struggling so now account overdrawn and you will probably charge me another $10 overdrawn fee now. BankWest is so disappointing I have been with you since high school and honestly cannot cope with all these fees. Please  reassess BankWest $20 is food for me. So unfair!! I know I will just get the usual reply explaining its the rules but times are

tough and your not helping at all. I have been with BankWest and proud to be with a local company but so unfair. Thankyou for listening Leisa 

 

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Re: More fees

Posted by MegB MegB
Message 2 of 2 368 Views

I'm very sorry you've received unexpected fees @Bradyleisa and can appreciate this is incredibly frustrating. 

So we can look into what's happened here, please log into your online banking and hit the 'Message us now' button located to the bottom of the screen, or the 'Ask us' button if using our app, this is at the bottom of the app menu.

Our Online Messaging Team are available at any time for your convenience. Please let me know how you go.

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