a month ago
Hey @Erin85, can I ask what account this relates to?
As we aren't able to view your account(s) and see the transactions via the Forum I wouldn't be able to clarify I'm sorry. If you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to look into this at any time, 24/7. Alternatively if you can't access Online Banking, you can give us a buzz at any time on 13 17 19 for further assistance.
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