on 14-11-2017 10:22 AM
Money was transferred from comm bank to my account four full business days ago! It
says it only takes three. It's sitting there but has not cleared! When will it clear I desperately need the money!!!!!!
on 14-11-2017 12:59 PM
Hi @Bradyleisa, I'm sorry to hear this.
If the funds were transferred electronically (ie, as a Pay Anybody), then they would only take up to 3 business days to clear as available in your account. However, you would generally not be able to see these as pending.
For this reason it sounds like the funds were deposited into your account either via cheque deposit, or cash deposit at another financial institution, which can take up to 5 business days to clear.
Via the Forum we are unable to view or provide any personal information, however you can call our Contact Centre on 13 17 19 between 8am - 8pm your local time 7 days a week to have this looked into. Alternatively you can login to your Online Banking and select the "Message us Now" button for assistance between 7am - 6pm AWST Monday - Friday.
on 18-11-2017 01:06 AM
Thankyou that helped heaps. It actually took 7 days for it to clear which is crazy but thanks for your help.
on 20-11-2017 03:23 PM