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Money returned to my account

Posted by Loza595 Loza595
Message 1 of 2 699 Views
Last week I purchased an item online and used a bank transfer to send the payment through. This morning she contacted me saying that it hadn't gone into her account yet. I checked my account again to see that the money had actually been refunded back into my account as a 'returned item.' Why would the money have been returned back to my account? If I try to transfer the money again will the same thing happen? Thanks
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Re: Money returned to my account

Posted by LyndsC LyndsC
Message 2 of 2 699 Views

Hi @Loza595, generally the reason for a funds transfer being returned is incorrect account details being entered when the transfer is made, or the details not matching the account they are going to. It's best to ask the person  you're purchasing from to double check their account number and name that they have given you before trying to make the payment again. Thanks!

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