on 19-09-2016 08:01 AM
Solved! Go to Solution.
on 19-09-2016 01:56 PM
Hi @Loza595, generally the reason for a funds transfer being returned is incorrect account details being entered when the transfer is made, or the details not matching the account they are going to. It's best to ask the person you're purchasing from to double check their account number and name that they have given you before trying to make the payment again. Thanks!
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on 20-12-2018 07:13 AM
Hi @Latisha, please log into your online banking. If you're unable to see the funds in the account, please click the 'Message us now' button located to the bottom of the screen, or the 'Ask us' button at the bottom of the menu in our app so we can look into this further for you.
Our Online Messaging Team are available at all times to assist with specific account enquiries.