on 09-02-2017 06:07 PM
on 10-02-2017 11:24 AM
I left $60 in a ATM at work Wednesday 15 around 5.55pm does the machine take the money back, & if so how long does it go back into the account if at all?
Sorry to hear this @Haz.
Generally speaking if the money has not been taken it would be retained in the ATM, and a transaction dispute would be required if the funds have debited your account. To initiate this, you'd just need to complete a Transaction Dispute Form and return for processing.
You can either fax the form to 1300 765 515, or post it to Bankwest: PO Box E237, Perth WA 6841. Alternatively, you can drop it into your closest Bankwest store. Whilst we don't have a centralised email address, if preferred you will be able to forward the info through BankMail, via the "Message Centre" tab of your Online Banking. It will be received by our email team, and responded to within 1 - 2 business days.
I hope this helps