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Improve customer service

Posted by R5manto R5manto
Message 1 of 4 957 Views
I had bad experience with customer service (Peter)in Hurstville Branch,which I do everyday banking. I gonna make complaint the he didn't help at all. Please take some action regarding my case.
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Re: Improve customer service

[ Edited ]
Posted by cgm cgm
Message 2 of 4 956 Views

These are never good experiences to have @R5manto!  There's a recent Complaints handling post that may assist you with this one.

 

Hopefully you can get it sorted soon.

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Re: Improve customer service

Posted by LyndsC LyndsC
Message 3 of 4 944 Views

I'm sorry to hear of your experience @R5manto. I'd really like to look into this further for you. Can you please send me an email to forum@bankwest.com.au with your full name and contact number, and I'll arrange a call to discuss? Please also put your forum username in the subject line of the email. Thanks!

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Re: Improve customer service

Posted by cgm cgm
Message 4 of 4 908 Views

What was the outcome of you escalating this one @R5manto?

 

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