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Ideas lab - Issue with survey question

Posted by thewinchester thewinchester
Message 1 of 3 370 Views

@PeteW - today's Ideas Lab survey has an QA issue with the demographic questions, but no way to provide feedback on it through their site, which has already been highlighted here in forums.

 

Specifically, the survey asks towards the how often you get paid ("Do you get paid:...)", but the answers to the next question aren't written in a way to support the frequency of payment. The options state a week (i.e. "Usually get paid the same every week"), when really it should say "Usually get paid the same each time", given the earlier question which assumes people are paid differently.

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Re: Ideas lab - Issue with survey question

Posted by thewinchester thewinchester
Message 2 of 3 369 Views

Also, the last question - which looks at different ideas about how something might be presented to a customer doesn't capture additional feedback on why the customer might prefer one layout over another.

 

It also misses a trick, by - presuming they are an existing customer and already authenticated with BOB credentials - prefilling the application data based on information BWA already has about the customer, which would expidite completion of the example form.

 

Obviously trying to be as obscure as I can here without revealling the nature of the actual question.

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Re: Ideas lab - Issue with survey question

Posted by PeteW PeteW
Message 3 of 3 317 Views

Just waiting to hear back from my colleague on this one @thewinchester - will keep you posted. Thanks

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