Bankwest Forum

Ask a new question
New Member
Accepted Solution

I need to cancel a set monthly payment

Posted by jessicca22 jessicca22
Message 1 of 2 2,642 Views

Hi, i have been transferring money from one of my linked accounts to the other for quite sometime. I must do this every month so I decided to change the setting from one-off payment to automatic monthly payments. What i didnt realise was that I had accidentally set it for payments going in the opposite direction (so instead of the money going from account 'a' to 'b' it is going from 'b' to 'a'). If someone could help me find a way to cancel this it would be very helpful. Thank you.

0 Kudos

Re: I need to cancel a set monthly payment

Posted by LyndsC LyndsC
Message 2 of 2 2,639 Views

Hi @jessicca22, if you have set up the payment in your online banking, you would need to go into your scheduled payments and either edit or delete the payment. Scheduled payments is located under the heading "payments and transfers" in the left hand menu of both online banking and our app. If however you set this up over the phone, you'd need to give us  a call on 13 17 19 to make any changes to the payment.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.