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How to dispute a transaction

[ Edited ]
Posted by PeteW PeteW
Message 1 of 10 3,473 Views

It’s important you report any suspicious/unauthorised transactions on your account(s) to us as soon as you notice them. We take your account security very seriously so will be quick to terminate the unauthorised access to your account and start investigations into the transactions you don’t recognise.

 

Firstly, if the transaction/merchant details look unfamiliar, search them on Google as the merchant may trade under a different name to what you expect. If things still don't look right please complete a Transaction Dispute Form and return it to us via onling banking ('Message centre' > 'Bankmail') or fax it to the number shown on the form.

 

If you're concerned some has access to your account(s) please call us right away on 13 17 19 so we can take the appropriate action.

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Re: How to dispute a transaction

Posted by cgm cgm
Message 2 of 10 3,357 Views

Just a couple of follow up questions @PeteW.

 

What details of an investigation would the account holder be advised of?

 

Are unauthorised transactions credited back to an account instantly or at the end of any investigation?

 

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Re: How to dispute a transaction

[ Edited ]
Posted by PeteW PeteW
Message 3 of 10 3,355 Views

Account holders would be advised of information relevant to them protecting their accounts and havign their money returned to them. The money is returned to our customers at the end of the investigation @cgm.

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Re: How to dispute a transaction

Posted by brad83 brad83
Message 4 of 10 3,107 Views

I had my card stolen and a paywave (why we have it I dont know. Putting a pin in is hardly inconveniant) transaction of $60 used at woolworths in the city. I went to the branch in the xirt and filled out some form and never heard another thing from bankwest. This was 2 years ago. No refund, no reasons why,  nothing. The forms I filled out must have been "filed" in the round filing cabinet 

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Re: How to dispute a transaction

Posted by LyndsC LyndsC
Message 5 of 10 3,105 Views

I'm sorry to hear this @brad83, I'd like to look into this for you. Can you please send me an email with the details of what happened, and your full name and contact number to forum@bankwest.com.au and I'll arrange for a specialist to call you? Thanks! 

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Ip
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Re: How to dispute a transaction

Posted by Ip Ip
Message 6 of 10 1,598 Views

My card was activated and my pin used to take out my pension just seen it now . Farout HOW?

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Ip
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Re: How to dispute a transaction

Posted by Ip Ip
Message 7 of 10 1,597 Views

I got no credit to call the bank eve..and i just have wifi ....my god this is a problem because i just opened account and now i have no money what do i do?

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Re: How to dispute a transaction

Posted by DanaeC DanaeC
Message 8 of 10 1,586 Views

Hi @Ip, thanks for your Direct Message. I'm very sorry to hear this has happened, and I have asked our Fraud and Investigations Team to contact you as soon as possible. Thank you.

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