on 18-04-2017 02:16 PM
on 31-05-2017 12:13 PM
Hi @cavaquinho, thanks for your enquiry. This will depend on which ATM is used, whether this is within Australia or Internationally, and if you are referring to a Platinum Credit Card, or a Platinum Debit MasterCard. This Link will assist you with any enquiries you may have regarding the use of a Platinum Debit MasterCard. I can advise that if you have a Bankwest Platinum MasterCard Credit Card, the only fees you should be charged for a withdrawal would be cash advance fee, which is 2% of transaction amount, or $4 (whichever is greater, however if the card is in a surplus credit of your own funds at the time of the withdrawal this would be capped at $4). There is also usually a foreign transaction fee of 2.95% on cards used for international purchases, however this is waived on the Platinum MasterCard Credit Card. Hope this helps!
on 07-06-2017 09:57 AM
This appears to be a rubbish answer.
I have a Platinum Mastercard Credit Card and based on this advice I have gone ahead and withdrawn $1500 from a local branch in Bunbury WA and have been hit with a $30 Cash Advance Fee not the $4 I was anticipating! Work that out.
I will make inquiries and hopefully won't just reveal my ignorance or naivete. Ideally, something acceptable can be organised but I should not have been put in this situation.
on 07-06-2017 10:19 AM
Hi @cavaquinho, thanks for your message. For security reasons I can't access or discuss any personal account information over the forum, so I'm unable to see exactly what's happened here.
I can let you know that you should only receive a $4 capped cash advance fee providing the amount you withdraw is a surplus amount of your own funds, and not from the credit limit available on the card.
For example if you have a $2,000 credit limit with an available balance of $2,300 and withdraw $250, you would only be charged the flat $4 fee as the funds you're accessing are a surplus of your own funds. However if you withdraw $500, this would go into your credit limit and the 2% fee would apply.
If you'd like me to arrange for a specialist to look into this further for you, and discuss what's happened here please send me an email to firstname.lastname@example.org with your full name, contact number and forum username, and I will arrange a call. Thanks!