Everyday Banking

[#1 · Accepted solution]

Hi @deano16, thanks for contacting us in regards to this. Customers can withdraw $1,000 AUD per day from ATMs however if you have a Platinum MasterCard Debit Card you can withdraw $1,500 AUD per day. Hope that helps.

[#2]

Will there be a charge to use the Platinum Mastercard for a withdrawal?

[#3]

Hi @cavaquinho, thanks for your enquiry. This will depend on which ATM is used, whether this is within Australia or Internationally, and if you are referring to a Platinum Credit Card, or a Platinum Debit MasterCard. This Link will assist you with any enquiries you may have regarding the use of a Platinum Debit MasterCard. I can advise that if you have a Bankwest Platinum MasterCard Credit Card, the only fees you should be charged for a withdrawal would be cash advance fee, which is 2% of transaction amount, or $4 (whichever is greater, however if the card is in a surplus credit of your own funds at the time of the withdrawal this would be capped at $4). There is also usually a foreign transaction fee of 2.95% on cards used for international purchases, however this is waived on the Platinum MasterCard Credit Card. Hope this helps!

[#4]

This appears to be a rubbish answer.

I have a Platinum Mastercard Credit Card and based on this advice I have gone ahead and withdrawn $1500 from a local branch in Bunbury WA and have been hit with a $30 Cash Advance Fee not the $4 I was anticipating!  Work that out.

I will make inquiries and hopefully won't just reveal my ignorance or naivete.  Ideally, something acceptable can be organised but I should not have been put in this situation.

[#5 · Accepted solution]

Hi @cavaquinho, thanks for your message. For security reasons I can't access or discuss any personal account information over the forum, so I'm unable to see exactly what's happened here.

I can let you know that you should only receive a $4 capped cash advance fee providing the amount you withdraw is a surplus amount of your own funds, and not from the credit limit available on the card.

For example if you have a $2,000 credit limit with an available balance of $2,300 and withdraw $250, you would only be charged the flat $4 fee as the funds you're accessing are a surplus of your own funds. However if you withdraw $500, this would go into your credit limit and the 2% fee would apply.

If you'd like me to arrange for a specialist to look into this further for you, and discuss what's happened here please send me an email to forum@bankwest.com.au with your full name, contact number and forum username, and I will arrange a call. Thanks!